Questions & Answers

Unfortunately, no—purchased tickets cannot be returned or refunded under any circumstances. This also applies to weather-related closures, wait times, and other setbacks. But don’t worry: Tickets are valid for one year from the date of purchase—so you’ll have plenty of time to try the adventure again.

Since our facilities are weather-dependent, we recommend that you wait to buy your ticket online until it's confirmed that the facility is open.

Whether online or in person: The prices are the same—no digital “hidden deals” to hunt for. If the line at the ticket counter is long, you can always buy your ticket online on the spot—it’s available immediately after purchase.

Please note: During the off-season, the online ticket shop is closed, and an online ticket is not a reservation—it's simply your ticket to fun.

Tickets are valid for one year from the date of purchase—that’s over 200 operating days full of opportunities for adventure. You’ll find the exact expiration date at the bottom of the ticket. Important: Tickets are not gift certificates, even if they sometimes look like them. And ski passes are in a league of their own when it comes to validity.

Only to a limited extent. We recommend gift certificates—they’re less of a hassle when it comes to expiration dates and remain valid longer than tickets.

Yes, payment by invoice is available for groups, schools, and companies—so that not everyone has to dig into their wallets individually.

The TopCard is valid here and can be used for the ski facilities.
For the toboggan run or zipline, you only need the toboggan ride or zipline ride—without the chairlift.

No, our tickets aren't like a traveling trophy: They can't be used by multiple people at the same time. Every guest needs their own ticket—it's simple, and there's no need to swap tickets.

During peak season, it’s sometimes best to take a deep breath instead of rushing right in. We display the approximate wait time on screens at several locations near the valley station. Please note: This information is a snapshot and can change faster than the weather. The actual wait time depends on how many visitors are on the trail—and how leisurely or briskly they take their ride.

Unfortunately, backpacks and larger bags have to stay behind on the toboggan run and the zipline: for safety reasons, they’re not allowed on those rides. You can leave them at the bottom station—though there are no lockers, and you do so at your own risk. So far, we haven’t had any problems with theft, and the area is under video surveillance. On the chairlift, however, backpacks and bags are welcome to come along with you.

No problem. You can take the backpack up the mountain with you and drop it off at the chairlift’s upper station before your ride down. We’ll transport it down and hang it up at the lower station.

On the toboggan run and at the zipline, our photo trap is waiting for the perfect moment—but it’s not a paparazzi with a guarantee of success.

Our facilities are weather-dependent. Decisions regarding weather-related closures are made on the spot, not the day before. We base our decisions on current conditions. Closures may therefore occur in the event of heavy rain, thunderstorms, or storms—after all, the weather sometimes has a mind of its own.

Yes, even on the toboggan run there can sometimes be traffic jams—even without red lights or rush-hour traffic. Since everyone is moving at different speeds, a traffic jam may form, or you might not be able to toboggan quite as fast as you’d like. We try to prevent this by holding back the tobogganers at the start and letting them set off with enough space between them. Unfortunately, it’s not always possible to prevent it entirely.

Refunds due to traffic congestion are not permitted.

Thank you for your understanding—and remember: Safety always comes first.

Unfortunately, no—we don't take reservations during regular operating hours. It's the good old "first come, first served" rule: whoever gets here first gets to sled or fly first.

No, little adventure lovers must be at least 3 years old to ride—regardless of how tall they are or how brave they look. This requirement comes from the manufacturer and is for safety reasons. Because even when it comes to fun, the rule is: safety first, adventure second.

Four paws? Perfect! Dogs can ride the chairlift for free—at their own risk, of course. On the toboggan run and the zipline, however, they’ll have to watch from the sidelines instead of riding along.

You are responsible for boarding or supervising your dog. Unfortunately, we do not offer dog-sitting services—even though we’re sure some four-legged friends would have excellent references for it.

We’re happy to take your foldable stroller up on the chairlift—perfect so the little ones can have their own little bed to nap in.
Please note: Our trails up here aren’t stroller-friendly—unless you’re using a true off-road model.

We’re usually available by phone during our business hours. However, when things get busy, the phone might ring a few times before we can answer. We’re probably busy taking care of our guests at that moment—thank you for your understanding.

If you have any questions or concerns, the best way to reach us is by email—that way, nothing gets lost in the telephone shuffle, and we can address your issue at our leisure.

You can find all the important information about our hours of operation, prices, admission requirements, and whether the facilities are open on our website.

You can check the current weather the old-fashioned way on popular weather websites—or even better: on our webcam. It may not be a weather girl, but it gives you a pretty accurate picture of what’s actually coming down from the sky here.

Yes, there's a large parking lot at the base station—so your car can wait comfortably while you set off on your adventure.

Yes, the valley station is just a few minutes’ walk from the PostBus stop—perfect for anyone who wants to start their adventure right from the moment they arrive and leave their car at home.

Advance sales take place every year from May through June. Please refer to the current ordering information for the exact end date. Only orders and payments received during this period are eligible for the advance sale price. After that, regular prices apply.

The Pradaschier annual pass is valid for the summer season and the following winter season.

Validity of the annual pass:

The annual pass is valid on the Pradaschier cable cars:

• in the summer for the chairlift
• In winter, also for the Pradafenz ski lift and the Windegga ski lift

The following are excluded from the annual pass:

• Toboggan Run
• Zipline
• Rope Course
• JumpZone 7075

For each of these offers, you can purchase a ticket that does not include the chairlift, which is less expensive.

Also excluded:

• Night Skiing in Pradafenz
  Night skiing costs CHF 5.00 per person for ages 6 and up.

Individuals whose primary residence is in the following municipalities or towns:

• Municipality of Churwalden
• Municipality of Vaz/Obervaz
• Municipality of Lantsch/Lenz
• Albula/Alvra Municipality
• City of Chur (including surrounding villages)
• Arosa

You must present your local ID when placing an order or picking up your order.

Owners of second homes in the municipality of Churwalden, as well as their children up to and including age 17, are also eligible for the resident rate.
You must present the municipality’s confirmation of second-home ownership when placing an order or picking up your order. You can obtain this from the municipality of Churwalden.

Long-term campers at Pradafenz also benefit from the local rate. This applies to the long-term campers themselves as well as their children up to and including age 17. The campground sends us the corresponding list directly each time.

50% off at KMS-GR locations

Holders of a Pradaschier annual pass receive a 50% discount on the regular one-day ski pass at KMS-GR facilities upon presentation of their annual pass. The discounted tickets must be purchased directly at the on-site ticket counters:

Avers, Bergün Ski Lifts, Bivio Sports Facilities, Chur Mountain Railways, Viamala Mountain Railways Feldis, Viamala Ski Lift Obermutten, Flensa Seewis Club, Grüsch-Danusa, Tschiertschen Mountain Railways, Sarn Heinzenberg, Savognin Mountain Railways, Splügen Tambo, Tschappina Heinzenberg Ski Lift, San Bernardino Sports Arena, Hochwang Sonnenberg

For more information, visit www.kms-gr.ch.

20% Off in Arosa and Lenzerheide

Holders of a Pradaschier annual pass also receive a 20% discount off the regular price of a one-day ski pass from Arosa Lenzerheide Bergbahnen upon presentation of their annual pass.
This discount does not apply to online purchases. The one-day pass must be purchased at a ticket counter operated by Arosa Lenzerheide Bergbahnen.

Please send us a message at info@pradaschier.ch, and we'll send you the order forms.

Payment by Invoice

• Please send the completed order form, along with proof of residency or ownership of a second home (if applicable), to Pradaschier.
  By mail or email to: info@pradaschier.ch (photo or scan)
• Please pay the invoice you received.

Payment using the enclosed payment slip

• When making your payment, please include the note “Pradaschier Annual Pass.”
• Please send the completed order form, along with proof of residency or ownership of a second home (if applicable), to Pradaschier.
  By mail or email to: info@pradaschier.ch (photo or scan)

Cash payment on site

• Please mail us the completed order form
• Please go directly to the Pradaschier ticket office to purchase your annual pass on site. Please note the opening hours.
• To qualify for the local rate, you must bring or present the required documentation.
• Reka cards are accepted for up to 50% of the total price.

Picking Up Your Annual Pass

Annual passes are processed upon receipt of the order form and, if applicable, the documentation required for the local rate.
The annual pass can then be picked up at the Pradaschier ticket office.

If you have it, please bring your old KeyCard with you. Otherwise, there is a 5.00 CHF deposit for a new KeyCard.