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General Terms and Conditions (GTC)

Effective May 1, 2026

Contents

1. Applicability

The General Terms and Conditions (GTC) apply to all paid and free services and products (hereinafter collectively referred to as “Services”) offered by Pradaschier AG Top via the pradaschier.ch website as well as at physical retail locations, counters, stores, etc.

By using any of these services, the customer accepts these Terms and Conditions on behalf of himself or herself and any participants.

In addition, special provisions may apply when using certain services. These are set forth in the relevant contracts (e.g., contracts for rental items or the transport of goods) and take precedence over any provisions in these General Terms and Conditions. 

In addition, the Special Terms of Use for pradaschier.ch also apply (see below these Terms and Conditions), which contain specific provisions regarding visits to and bookings made through the website. With regard to the website, the Special Terms of Use take precedence over the Terms and Conditions. 

2. Conclusion of the Contract 

For written reservations, reservations made via the Internet, by fax, text message, or other electronic means of communication, the customer will receive explicit confirmation of the reservation’s acceptance. These confirmations, together with any brochures containing service descriptions and the amount to be paid, constitute the contract. The contract is concluded only upon delivery of the confirmation by Pradaschier AG Top. The written confirmation may also be provided electronically. If services are ordered verbally at the designated sales locations, the contract is concluded upon Pradaschier AG Top’s unconditional acceptance of the order. 

Pradaschier AG Top sells its services directly and through intermediaries/partners. If a product is purchased through an intermediary/partner, the contract is concluded with that party.

The special provisions regarding third-party services (Section 8) remain in effect. 

For the conclusion of contracts regarding bookings made on pradaschier.ch, the relevant provisions of the Special Terms of Use for pradaschier.ch apply.

3. Information on Services and Prices

3.1 Services 

The services are defined in the corresponding proposal descriptions. 

All information (particularly regarding the scope of services) is provided without warranty. Pradaschier AG Top reserves the right to change service descriptions in brochures and on the Internet at any time and without prior notice.

3.2 Prices and Payment Terms   

Unless otherwise noted, prices include value-added tax and are listed in Swiss francs (CHF). 

When accepting foreign currencies, the daily exchange rate set by Pradaschier AG Top applies.

Change is given in Swiss francs (CHF). 

Pradaschier AG Top reserves the right to change prices listed in brochures and on the Internet at any time and without prior notice. In particular, Pradaschier AG Top has the right to increase prices in the event of the introduction or increase of fees, charges, taxes, or shipping costs after the contract has been concluded. 

Pradaschier AG Top specifies the terms of payment in the scope of services. If no such information is provided, the payment term shall be as stated on the invoice issued by Pradaschier AG Top. In the event of late payment, Pradaschier AG Top is entitled to refuse to perform the service.

The special payment terms relating to third-party services (Section 8.3) remain in effect.

4. Interference with the Performance of the Contract

Pradaschier AG Top is entitled, for good cause, to modify the agreed-upon service or to offer a substitute. 

If the performance of the contract by Pradaschier AG Top is rendered impossible or impeded by force majeure, the customer is entitled to withdraw from the contract—subject to a refund for services not received. There is no entitlement to damages.

5. Liability

Pradaschier AG Top is liable to the customer for the proper performance of the service. Liability is excluded if the non-performance or improper performance is attributable to omissions or the conduct of the customer or a third party not involved in the performance of the service, or to force majeure or events that are unforeseeable or unavoidable. Liability for slight negligence is excluded. 

Pradaschier AG Top recommends obtaining supplemental insurance coverage, such as trip cancellation insurance, travel accident and medical insurance, and return travel expense insurance. 

In the case of services provided by third parties, only the respective contractual partner is liable. Joint and several liability that would involve Pradaschier AG Top is excluded, unless explicitly agreed upon.

We cannot accept liability for lost items or valuables in rented storage lockers. 

The special liability provisions regarding the sale and use of lift tickets and facilities (Section 6.7) and the special liability provisions regarding third-party services (Section 7.8) remain in effect. 

6. Sale and Use of Lift Tickets and Facilities 

6.1 Terms and Conditions of Carriage  

By selling a ticket, Pradaschier AG Top undertakes to transport the legitimate ticket holder or his or her equipment. This includes the use of all groomed and marked slopes as well as hiking and sledding trails. Sports equipment will be transported only if the infrastructure and safety facilities permit it and if regulations regarding wildlife protection and wildlife quiet zones are not violated. Pradaschier AG Top and/or the authorities may impose restrictions on the use of trails and slopes. The published transportation regulations and instructions from the lift staff apply.

For safety reasons, no one may use the facilities while carrying children on their backs, in backpacks, in other carrying devices, or on their shoulders. In such cases, use of the ski and sledding slopes is also prohibited. 

6.2 Restrictions on Use

If Pradaschier AG Top is unable to fulfill its obligations regarding the sale and use of tickets and facilities—either temporarily or partially—due to circumstances beyond its control, the customer shall have no claims against Pradaschier AG Top. This applies in particular to the following cases:

  • Operational adjustments, slope and trail closures due to unforeseen circumstances, force majeure such as wind and weather conditions, power outages, avalanche danger, strikes, or official orders
  • Overcrowding of facilities or overcrowding of slopes and trails, as well as any resulting wait times
  • Interruptions and temporary suspensions of operations in parts of the facilities due to construction or maintenance work, as well as to resolve malfunctions.

Pradaschier AG Top reserves the right to adjust its offerings based on demand, regulatory requirements, or weather conditions.

6.3 Terms of Use for  

Pradaschier AG Top sets forth the terms of use. The customer is required to comply with the published instructions. These include, in particular: 

  • Assignments of Employees
  • Closures of Ski Runs and Trails
  • Signs, warning signs, and instructions/access requirements for using the facilities
  • FIS Rules

Furthermore, reckless behavior or drunkenness/drug abuse will not be tolerated.

Pradaschier AG Top’s equipment and facilities must not be damaged or soiled. Any repair or cleaning costs must be paid by the person responsible. 

In the event of violations of the Terms of Use, Pradaschier AG Top may temporarily or permanently suspend a customer's access without compensation.

In the event of intentional damage, a concrete threat to other people, or a disruption of public transportation (Art. 237 of the Swiss Criminal Code), the mountain railways are entitled to file a criminal complaint.

6.4 Validity on Public Transportation  

Pradaschier AG Top publishes the terms and conditions regarding the use of public transportation in connection with a lift ticket. For the ticket to be valid on public transportation, it must bear a corresponding notation, and the published terms and conditions must be followed.

6.5 Costs of Rescue Operations

If a customer is involved in an accident while using the facilities and the groomed and inspected slopes within the Pradaschier AG Top area, he or she may call upon the mountain railway’s rescue service. Use of the rescue service is billed at fixed rates ranging from CHF 100 to CHF 500. For ambulance transport, the actual external costs will be billed additionally. Other third-party costs (e.g., helicopter transport, doctor’s visits, outpatient care) must be paid directly by the customer. It is the customer’s responsibility to file any claims for reimbursement with their insurance provider. Any accident for which liability claims are made against Pradaschier AG Top must be reported immediately to the relevant operations management or at the ski lift ticket counter in order to provide detailed information regarding the circumstances of the incident.

6.6 Off-Road Driving / Wildlife and Forest Protection Zones

For freeriders, skiers, and snowboarders, there are increased dangers away from marked and monitored slopes. Anyone who carves tracks on dangerous slopes encourages other, inexperienced riders to follow suit, which can lead to avalanches when weather and snow conditions change. The ski runs operated by the mountain railways are located in open terrain. Small forest plots are designated as protected forest and wildlife conservation zones and must be bypassed. Trees and shrubs must not be damaged, and wildlife must not be disturbed or driven from its habitats. The forest and wildlife conservation zones are marked accordingly. Customers are expressly urged to observe the mountain railways’ information signs. Entering closed or marked forest and wildlife protection zones may result in the revocation of your personal ticket or even a report to the relevant authorities.

6.7 Complaints / Liability

Any complaints by the customer regarding the services provided by Pradaschier AG Top in accordance with this Section 7 must be directed immediately to the mountain railway or its employees. Failure to report such issues immediately will result in the customer forfeiting any claims against the mountain railways. 

The mountain railways are liable for personal injury and property damage caused by them or their employees in accordance with the following provisions. In the absence of such provisions, the relevant provisions of the Swiss Code of Obligations shall apply. To the extent permitted by law, liability is limited to gross negligence and intentional conduct. 

The mountain railways' liability for property damage and personal injury is expressly excluded in the event of accidents resulting from

  • Failure to follow signs and markings, as well as leaving the secured and monitored slopes
  • Failure to comply with instructions and warnings from railway employees or the slope and rescue services 
  • Failure to heed warnings about avalanche danger
  • negligent or intentional conduct on facilities, slopes, and trails
  • Participation in high-risk sports such as: freeriding, downhill and enduro biking, paragliding, etc.

Furthermore, the liability of the mountain railways is based primarily on the guidelines governing the duty to ensure safety on snow sports runs. The mountain railways are not liable for accidents that occur outside of secured and marked ski runs. In addition, any liability for accidents on hiking and sledding trails is excluded.

Lubricants are used as part of the maintenance of the transportation systems, and operation can cause wear on the guide rollers. Depending on weather conditions, this may result in minor soiling of clothing. To the extent permitted by law, the mountain railways are liable only in the event of improper use of lubricants. In such cases, liability is limited to the value specified in the current-value table for the expected lifespan of winter sports clothing (max. 4 years).

The mountain railways are liable for personal injury or property damage resulting from non-performance or improper performance of the contract, in accordance with these General Terms and Conditions and the applicable national laws.

If no proof of purchase or equivalent documentation (e.g., online order confirmation, bank statement) is available, Pradaschier AG Top AG may determine the value at its reasonable discretion. The current market value and standard market prices for identical or equivalent items (including current sale prices) shall be decisive; MSRP/list prices are not taken into account. Without appropriate proof, any compensation per item is limited to CHF 300.00. Pradaschier AG Top AG may provide compensation at its discretion through repair, replacement, or a credit note; cash payment is excluded to the extent permitted by law.

6.8 Use of Tickets  

Unless otherwise specified in the brochures and publications, tickets are personal and non-transferable. Pradaschier AG Top determines for which tickets a name and/or photo must be recorded.

If a ticket is valid for one or more specific days, it cannot be transferred to other days. There is no right to a refund for unused days.

6.9 Refunds  

6.9.1 General Information

Entitlement to a pro-rata refund is granted only upon presentation of a doctor’s note and expires at the end of the respective season. If the lift ticket was used during the period covered by the doctor’s note, the right to a refund is forfeited. 

For combined subscriptions with other regions, the terms and conditions for the respective card take precedence over the provisions of these Terms and Conditions. 

6.9.2 Annual Passes

The refund will be calculated on a pro-rata basis starting from the date the card could no longer be used:

  • Through the end of October 80%
  • By the end of November 70%
  • By the end of December 60%
  • By the end of January 45%
  • Through the end of February 30%
  • Starting in March no more refunds

For family tickets, the prorated discount compared to individual ticket prices is deducted before the refund is calculated.

For an annual pass, the medical certificate (inability to participate in sports/illness) must cover at least 30 operating days.  

6.9.3 Tickets Valid for One or Specific Days

The refund amount is based on the proportion of days that could not be used out of the total number of days purchased.

6.9.4 Tickets/multi-ride passes issued for unspecified dates

Tickets for which the customer decides when to use them within a specified time period (e.g., multi-ride tickets, day passes) cannot be extended or refunded.

There is no right to an extension in the event of customary restrictions (e.g., weather conditions, safety, maintenance, official orders, force majeure).

An extension, exchange, or conversion to an alternative form of compensation—if granted at all—is provided solely as a gesture of goodwill. The nature and scope of any goodwill arrangement are at the sole discretion of Pradaschier AG Top, are assessed on a case-by-case basis, and do not constitute a legal entitlement. Nor does any goodwill granted in the past give rise to a future entitlement. Mandatory statutory claims remain reserved.

6.10 Loss of the Ticket

6.10.1 Tickets Valid for Specific Dates

If lost multi-day passes cannot be found, they will be replaced upon presentation of the purchase receipt (blocking number slip).

6.10.2 Tickets/multi-ride passes issued for unspecified dates

The purchaser is responsible for the safe storage of tickets and multi-ride passes without a fixed date. In the event of loss, theft, misuse, or damage to the ticket, there is generally no entitlement to a replacement, exchange, or refund. If a ticket is personalized or uniquely identifiable (e.g., via a booking number or QR code), a replacement—if granted at all—may be issued solely as a gesture of goodwill and subject to review by Pradaschier AG Top; there is no legal entitlement to such a replacement.

6.11 Keycard Storage Fee  

Lift tickets are issued on a keycard or another compatible medium. A deposit of CHF 5.00 is charged when a keycard is issued, which is refunded upon return. Defective keycards are replaced free of charge, provided they have not been damaged by the customer.

6.12 Misuse / Requirement to Present Identification  

Mountain railway employees and authorized inspection personnel are authorized to check tickets at any time. Upon request, the ticket holder must present valid identification or an equivalent document. Cards entitling the holder to a specific discount (e.g., a disability card) must be available for presentation at any time.

If any misuse of a ticket is detected—such as using tickets issued to or on behalf of third parties, or forging or transferring identification documents—this will result in the immediate revocation of the ticket. At the same time, an administrative fee of CHF 250.00 will be charged.

In the event of a repeat offense, the ticket will be confiscated and criminal charges will be filed.

7. Gift Certificates for Pradaschier AG Top

7.1 Sale & Amount

Pradaschier AG Top sells various types of gift certificates through the Idea Creation GmbH (E-Guma) online store. The gift certificates are available in both physical and print-at-home formats.

Pradaschier AG Top may also distribute the gift certificates as gifts or as part of a promotional campaign. 

7.2 Validity & Return Policy

Vouchers are valid for 10 years from the date of issuance, unless a shorter validity period is specified in the sales materials. Shorter validity periods may also apply if the voucher is provided free of charge as part of a promotion or for other reasons. Vouchers cannot be returned or redeemed for cash. Lost or stolen vouchers will not be replaced.

7.3 Redemption Terms

The gift certificates are valid at participating merchants. The list of participating merchants may change over time.

7.3.1 Physical Maps

Gift cards in the form of a physical card can be purchased in the online store or at a local retail location. The cards can be redeemed directly at all participating merchants.

8. Offers from Service Providers

8.1 Contractual Relationship

Service providers in the Arosa Lenzerheide vacation region (hereinafter referred to as “Service Providers”) provide, among other things, services related to hotels, vacation apartments, group accommodations, sports shops, and snow sports schools (hereinafter referred to as “Third-Party Services”), which are booked by customers through the Pradaschier AG Top website and sales outlets. 

Pradaschier AG Top arranges third-party services on behalf of and for the account of the service providers. Contracts for third-party services are concluded exclusively between the respective service providers and the customers.

Pradaschier AG Top is expressly authorized by the service providers to enter into contracts on behalf of the respective service provider and to collect payment for the services booked.

The provisions in Section 2 of the General Terms and Conditions apply to the conclusion of the contract; in the case of online contract conclusion, the special terms of use for www.pradaschier.ch apply. 

If the customer registers additional participants for third-party services, the customer is liable for the participants’ contractual obligations (in particular, payment of the travel price) just as for his or her own contractual obligations.

The contractual relationship between the customer and the service provider is governed by the provisions of these General Terms and Conditions, in particular the provisions of this Section 9, as well as the specific Terms of Use for pradaschier.ch, provided that the booking is made via the website. In addition, service providers may establish their own Terms of Use. The customer will be informed of such terms of use by the service provider in the service description or, at the latest, during the booking process. In the event of a conflict, these General Terms and Conditions, in particular the provisions in this Section 9, as well as the special terms of use for pradaschier.ch, shall take precedence over the service provider’s terms of use. 

8.2 Information About Third-Party Services

The information about the various services is compiled by the service providers with the utmost care, and the service providers make every effort to ensure that the information published is up to date. The details provided in the booking confirmation are authoritative for third-party services. 

Pradaschier AG Top publishes information about various third-party services on behalf of the service providers and is not responsible for its content. The information is provided "as is" and is subject to change at any time without notice. The information regarding the terms and scope of the services does not constitute a binding offer from either the service provider or Pradaschier AG Top. 

8.3 Liability 

If the booked services cannot be provided due to unforeseeable or unavoidable events or force majeure (in particular natural disasters or government measures), the service provider may terminate the contract without liability for damages. Any amounts paid will be refunded in full. Any further claims are excluded. The customer may only cancel the contract if the service provider is unable to provide an alternative service in accordance with Section 8.3.

If these circumstances arise during the performance of the contract, the price for the services rendered remains due. Services not rendered will be refunded.

The service provider is responsible to the customer for providing the agreed-upon services in accordance with the contract, as specified in the itinerary and booking confirmation; however, any liability is excluded to the extent permitted by law. All information (in particular regarding public facilities, such as the availability and opening hours of swimming pools and restaurants, weather conditions, or the availability of transportation) is provided without guarantee.

Pradaschier AG Top is responsible for making the correct reservation; however, it assumes no liability for service providers, their agents, the sales intermediaries involved, lost vacation time, and/or consequential damages. Pradaschier AG Top excludes all liability to the extent permitted by law.

9. Privacy Policy

The collection and processing of customers’ personal data by the mountain railways is explained in the privacy policy on pradaschier.ch. This policy constitutes an integral part of the Terms and Conditions.

10. Severability Clause

The total or partial invalidity or ineffectiveness of individual provisions of these Terms and Conditions shall not affect the validity of the remaining provisions or parts of such provisions. 

Any invalid or unenforceable provisions shall be replaced by provisions that correspond as closely as possible to their legal or economic meaning. The same procedure shall apply if these General Terms and Conditions contain a gap.

11. Governing Law and Jurisdiction

All legal relationships between the customer and the mountain railways, as well as between the customer and the service provider, are governed exclusively by Swiss law.

The exclusive venue for disputes arising out of or in connection with legal relationships between the customer and Pradaschier AG Top is Chur, Switzerland.

The exclusive venue for disputes arising out of or in connection with a contract between a customer and the service provider is the service provider's place of business or domicile.